Work Experience
Surge IT , Business Intelligence Analyst - Virginia (Sept 2024 – present)
• Led Agile ceremonies with Software and product teams to identify risks, mitigate issues, and track active sprint outcomes.
• Facilitated requirement gathering, managed Scrum projects in JIRA, conducted GAP analysis, and validated QA releases.
• Developed Tableau dashboard analyzing financial data, increasing sales by 15%, revenue by 10%, and retention by 20%.
University of South Florida, Graduate Analyst - Information Technology, Florida (August 2022 – May 2024)
• Optimized JIRA workflows and task prioritization, improving issue resolution by 50% and satisfaction by 25%.
• Maintained university website, resolving bugs, and boosted student engagement by 50% with UI/UX improvements.
• Managed SQL databases, executing MySQL queries for data extraction, manipulation, and performance optimization.
• Prepared System Requirements Specifications and Business Requirements Documents, reducing ambiguities by 40%.
Ultimate Kronos Group (UKG), Business Analyst – Product Development, India (Jan 2022 – Aug 2022)
• Led Agile methodologies, Scrum ceremonies, and UAT for 100% successful product delivery and stakeholder satisfaction.
• Facilitated requirements gathering, documented BRD/SRD/User stories, improving cross-functional team communication.
• Developed test plans in Confluence, coordinated QA testing and led JIRA defect triage meetings to resolve 87 critical issues.
• Directed quality assurance principles in an Agile environment, including test planning, execution, and defect management.
• Streamlined JIRA, resolved 70% of issues, and enhanced cross-collaboration by 25% between the product manager& QA.
• Collaborate with development and product teams to prioritize backlogs and define user stories and acceptance criteria.
• Identified product pain points by Salesforce, providing insights to boost customer satisfaction and retention rates by 40%.
• Presented sprint deliverables, user experience insights, and product performance reports to management and leaders.